Experience: IT Service Management and ITIL

Client	Project	Benefits
UK Insurance	Conducted an ITIL assessment for a prominent UK Insurance company, focusing particularly on Change Management and errors in the live production environment arising from change.	Made recommendations concerning the improvement of Change Management and related service management processes
Poland: Banking	Assessment of service delivery and support processes against ITIL best practice. Assessment of the IS project management capabilities of this organization using a standard project management methodology as the assessment benchmark.	Combined with workshops with key IT delivery and support staff to explore findings and agree recommendations in the form of targeted improvement actions
Czech Republic: Banking	Assessment of service delivery and support processes against ITIL best practice.	Combined with workshops with key IT delivery and support staff to explore findings and agree recommendations in the form of targeted improvement actions
Middle East: Banking	Conducted an IT Service Management assessment for a Middle Eastern bank as part of a broader audit of IS development and delivery of a new banking system. Focused especially on Capacity and Availability planning, and Change and Release management.	Conducted workshops with senior banking personnel covering the ITIL process framework Made recommendations concerning the co-ordination and integration of internal service delivery processes with external vendors
Gulf: Education Authority	Conducted a Project Management, ITIL and COBiT Governance Audit as part of a due diligence process for an outsource agreement. This was performed using our standard methodology based on comprehensive structured questionnaires and self-assessment.	Provided a comprehensive performance comparison between short-listed vendors Provided highlights of issues arising
Gulf: Pharmachem	Provided an introductory workshop on ITIL to senior IT personnel.	Understanding of key ITIL processes and organizational requirements
Ireland: Local Authorities	Provided an introductory workshop on ITIL to senior IT personnel.	Understanding of key ITIL processes and organizational requirements
Ireland: Utility	Provided an introductory workshop on specific processes (Change and Incident Management) and how they would support the utility’s current operational environment.	Understanding of key ITIL processes and organizational requirements

Client

Project

Benefits

UK Insurance

Conducted an ITIL assessment for a prominent UK Insurance company, focusing particularly on Change Management and errors in the live production environment arising from change.

Made recommendations concerning the improvement of Change Management and related service management processes

Poland: Banking

Assessment of service delivery and support processes against ITIL best practice.

Assessment of the IS project management capabilities of this organization using a standard project management methodology as the assessment benchmark.

Combined with workshops with key IT delivery and support staff to explore findings and agree recommendations in the form of targeted improvement actions

Czech Republic: Banking

Assessment of service delivery and support processes against ITIL best practice.

Combined with workshops with key IT delivery and support staff to explore findings and agree recommendations in the form of targeted improvement actions

Middle East: Banking

Conducted an IT Service Management assessment for a Middle Eastern bank as part of a broader audit of IS development and delivery of a new banking system. Focused especially on Capacity and Availability planning, and Change and Release management.

Conducted workshops with senior banking personnel covering the ITIL process framework

Made recommendations concerning the co-ordination and integration of internal service delivery processes with external vendors

Gulf: Education Authority

Conducted a Project Management, ITIL and COBiT Governance Audit as part of a due diligence process for an outsource agreement.

This was performed using our standard methodology based on comprehensive structured questionnaires and self-assessment.

Provided a comprehensive performance comparison between short-listed vendors

Provided highlights of issues arising

Gulf: Pharmachem

Provided an introductory workshop on ITIL to senior IT personnel.

Understanding of key ITIL processes and organizational requirements

Ireland: Local Authorities

Provided an introductory workshop on ITIL to senior IT personnel.

Understanding of key ITIL processes and organizational requirements

Ireland: Utility

Provided an introductory workshop on specific processes (Change and Incident Management) and how they would support the utility’s current operational environment.

Understanding of key ITIL processes and organizational requirements